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Preferred Experiences

Preferred Seating Experience

Skip lugging around your own chair, looking around for a great place to sit, standing in long lines for a cold beverage, and no air-conditioned restrooms. Preferred seating includes it all: a dedicated padded seat that is close to both stages, an exclusive bar that’s for preferred seating guests only, and private restrooms with running water and glorious air-conditioning. Please note, this is a separate area from the VIP experience and not an upgrade to the VIP experience.

Single-Day Preferred Seating
Friday • May 26, 2023

AVAILABLE FOR $89

Single-Day Preferred Seating
Saturday • May 27, 2023

AVAILABLE FOR $89

Single-Day Preferred Seating
Sunday • May 28, 2023

AVAILABLE FOR $89

Additional taxes and fees are added to all purchases at checkout.

BUY NOW - $89

Important Information on Package Pickup:

VIP Pickup at Ed Ball:
Address: 214 N. Hogan Street, Jacksonville, FL 32202 – Floor 4

  • Monday, Sept. 13th – Thursday, Sept. 30th, 9:00 a.m. – 4:00 p.m.
  • Wednesday, Sept. 29th, 9:00 a.m. – 6:00 p.m.

VIP Pickup at Visit Jax:
Address: 100 N Laura St. #120, Jacksonville, FL 32202

  • Friday, Oct. 1st, 12:00 p.m. – 8:00 p.m.
  • Saturday, Oct. 2nd, 12:00 p.m. – 8:00 p.m.
  • Sunday, Oct. 3rd, 12:00 p.m. – 8:00 p.m.

AS A JAZZ FESTIVAL PREFERRED SEATING PACKAGE HOLDER, YOU GET:

*Please note, this is a separate area from the VIP experience and not an upgrade to the VIP experience.

Up-­Front Exclusive Seating

Sure, you could lug a lawn chair and binoculars around with you all day, or you could kick up your feet and enjoy all of the shows front and center from a padded chair with plenty of legroom at the two 2022 Jacksonville Jazz Festival stages!

DEDICATED VIP BARS WITH BEER, WINE AND LIQUOR

In Preferred Seating, dedicated bars will be available at both stages serving beer, wine and spirits just steps away from your seat!

CLIMATE-CONTROLLED RESTROOMS

Enjoy exclusive, private restrooms with running water and glorious air-conditioning just steps away from where you will be groovin’!

ORDERS FOR PREMIUM EXPERIENCE PACKAGES WILL BEGIN PROCESSING FOR SHIPMENT AND PICKUP IN APRIL.

Orders placed on or before May 1, 2023, will have the option to be shipped or picked up from the City of Jacksonville Division of Sports & Entertainment.

Orders placed on or after 5PM on May 12, 2023, must be picked up.

Pick-up information will be sent to the email on file once the order is ready. Please do not visit the Division of Sports & Entertainment office prior to receiving confirmation that your order is ready.

FAQ’s for Premium Experience Packages:

What is the difference between the VIP Experience and the Preferred Seating?

While both options are great, the VIP experience includes enhancements above and beyond the preferred seating experience. Check out the information above on the two experience options to choose the one that fits your style best!

What is the refund policy?

ALL SALES ARE FINAL, there are no refunds permitted. The festival is a rain or shine event. In the event the entire event is canceled, refund information will be sent to attendees. All festival performers are subject to change or cancellation at any time without warning. If changes or cancellations occur with performers, refunds will not be issued.

Why can’t I ship multiple Premium Experience packages to multiple addresses?

For security purposes, we have transitioned to shipping all tickets to one address submitted during your purchase. This will prevent orders from being separated in the mail and arriving at different times. If you would like to ship to multiple addresses, please order tickets separately.

I thought the festival was free?

It is and no ticket or purchase is required! These options are available for those who want a bit of an upgrade.

Are children free?

Premium Experience areas are open to all ages, but everyone of all ages MUST HAVE a pre-purchased wristband to enter. There are no discounts for minors.

What if I don't use all my food and beverage credit?

For the 2023 festival, we have upgraded the food options for you to spend your credits on. Any unused credits will expire at the end of the date on which your wristband is valid.

Can I change which day I purchased my single-day pass for?

Unfortunately, we will not be able to change or transfer your purchase to a different day.

I can no longer attend the Jacksonville Jazz Festival, how do I resale or transfer my premium experience packages?

The City of Jacksonville does not facilitate the reselling of any Premium Experience packages for the Jacksonville Jazz Festival. Once tickets are purchased, it is the responsibility of the seller and the buyer to facilitate the transfer of Premium Experience packages.

I only purchased a Premium Experience Package to see a specific performer. Can I have a refund if they cancel?

All festival performers are subject to change or cancelation at any time without notice. No refund will be issued if a festival performer is changed or canceled.

I still have more questions, can you help?!

If you have any questions regarding the 2023 Jacksonville Jazz Festival premium experiences, please email us at events@coj.net.

PREMIUM EXPERIENCE TERMS AND CONDITIONS:

CLICK TO EXPAND TO READ FULL TERMS AND CONDITIONS

ALL PREMIUM EXPERIENCE PACKAGES, INCLUDING VIP AND PREFERRED SEATING SALES ARE FINAL AND ARE NON-REFUNDABLE.

  • Seating is first come, first available and is not assigned.
  • Premium Experience areas are open to all ages, but everyone of all ages must have a pre-purchased wristband to enter. There are no discounts for minors.
  • Unused credits on a VIP package wristband, are non-refundable and non-transferrable. Full Festival VIP Experience credits expire at the end of the festival, Sunday, May 28 at 10:30 p.m. And Single-Day VIP Festival Experience credits are only valid during festival hours for the day corresponding with the Single-Day VIP wristband. Items purchased with credits are non-refundable. Credits can only be used within the designated festival VIP areas at both the Swingin’ and Groovin’ stages. Credits are not valid at the Jacksonville Jazz Piano Competition, merchandise locations, marketplace vendors, beverage, or food vending locations outside of VIP, sponsors, or any other activations or point of sale locations. Credits are the responsibility of the purchaser and the city of Jacksonville, and the Jacksonville Jazz Festival are in no way responsible for lost or stolen credits.
  • Smoking and personal coolers are prohibited within all premium experience areas.
  • Purchaser shall indemnify and save harmless the city and the city’s members, officials, officers, employees, and agents from any and all claims, demands, suits, actions, judgments, and executions for damages of all kinds, losses, costs or expenses of every nature whatsoever caused by the negligent acts or omissions of myself and/or organization at the event or caused by any negligent act or omission of myself and/or organization’s employees or volunteers.
  • The undersigned further hereby assumes full responsibility for any and all risk of bodily injury, death or property damage while participating in the event.
  • The purchaser further expressly agrees that this document is intended to be as broad and inclusive as is permitted by Florida law and that if any portion hereof is held invalid, it is agreed that the balance shall, notwithstanding, continue in full legal force and effect.

The purchaser has read and fully understands this release, waiver of liability and indemnification and voluntarily agrees to its terms.