Preferred Experiences

While both options are great, the VIP experience includes enhancements above and beyond the preferred seating experience. Check out the information above on the two experience options to choose the one that fits your style best!

ALL SALES ARE FINAL, there are no refunds permitted. The festival is a rain or shine event. In the event the entire event is canceled, refund information will be sent to attendees. All festival performers are subject to change or cancellation at any time without warning. If changes or cancellations occur with performers, refunds will not be issued.

For security purposes, we have transitioned to shipping all tickets to one address submitted during your purchase. This will prevent orders from being separated in the mail and arriving at different times. If you would like to ship to multiple addresses, please order tickets separately.

It is and no ticket or purchase is required! These options are available for those who want a bit of an upgrade.

Premium Experience areas are open to all ages, but everyone of all ages MUST HAVE a pre-purchased wristband to enter. There are no discounts for minors.

For the 2023 festival, we have upgraded the food options for you to spend your credits on. Any unused credits will expire at the end of the date on which your wristband is valid.

Unfortunately, we will not be able to change or transfer your purchase to a different day.

The City of Jacksonville does not facilitate the reselling of any Premium Experience packages for the Jacksonville Jazz Festival. Once tickets are purchased, it is the responsibility of the seller and the buyer to facilitate the transfer of Premium Experience packages.

All festival performers are subject to change or cancelation at any time without notice. No refund will be issued if a festival performer is changed or canceled.

If you have any questions regarding the 2023 Jacksonville Jazz Festival premium experiences, please email us at events@coj.net.

ALL PREMIUM EXPERIENCE PACKAGES, INCLUDING VIP AND PREFERRED SEATING SALES ARE FINAL AND ARE NON-REFUNDABLE.

• Seating is first come, first available and is not assigned.
• Premium Experience areas are open to all ages, but everyone of all ages must have a pre-purchased wristband to enter. There are no discounts for minors.
• Unused credits on a VIP package wristband, are non-refundable and non-transferrable. Full Festival VIP Experience credits expire at the end of the festival, Sunday, May 28 at 10:30 p.m. And Single-Day VIP Festival Experience credits are only valid during festival hours for the day corresponding with the Single-Day VIP wristband. Items purchased with credits are non-refundable. Credits can only be used within the designated festival VIP areas at both the Swingin’ and Groovin’ stages. Credits are not valid at the Jacksonville Jazz Piano Competition, merchandise locations, marketplace vendors, beverage, or food vending locations outside of VIP, sponsors, or any other activations or point of sale locations. Credits are the responsibility of the purchaser and the city of Jacksonville, and the Jacksonville Jazz Festival are in no way responsible for lost or stolen credits.
• Smoking and personal coolers are prohibited within all premium experience areas.
• Purchaser shall indemnify and save harmless the city and the city’s members, officials, officers, employees, and agents from any and all claims, demands, suits, actions, judgments, and executions for damages of all kinds, losses, costs or expenses of every nature whatsoever caused by the negligent acts or omissions of myself and/or organization at the event or caused by any negligent act or omission of myself and/or organization’s employees or volunteers.
• The undersigned further hereby assumes full responsibility for any and all risk of bodily injury, death or property damage while participating in the event.
• The purchaser further expressly agrees that this document is intended to be as broad and inclusive as is permitted by Florida law and that if any portion hereof is held invalid, it is agreed that the balance shall, notwithstanding, continue in full legal force and effect.

The purchaser has read and fully understands this release, waiver of liability and indemnification and voluntarily agrees to its terms.