Presented by JAA | Jacksonville Aviation Authority

Preferred Seating Experiences

Preferred Seating Experience Packages

Say goodbye to lugging your own chair, searching for seating, and waiting in long lines for drinks or restrooms. Preferred seating offers dedicated seating close to both stages, access to dedicated bars with beer, wine, and spirits, and exclusive climate-controlled Restrooms.

PLEASE NOTE: This seating area is separate from the VIP Experience and is not an upgrade to the VIP package.

Tickets on sale THIS FRIDAY, February 7th, at 10 AM EST!

Friday Preferred Seating
Single-Day • May 23, 2025

$129

Saturday Preferred Seating
Single-Day • May 24, 2025

$129

Sunday Preferred Seating
Single-Day • May 25, 2025

$129

Additional taxes and fees are added to all purchases at checkout.

AS A JAZZ FESTIVAL PREFERRED SEATING PACKAGE HOLDER, YOU GET:

*Please note that this seating area is separate from the VIP Experience and is not an upgrade to the VIP package.

Preferred Seating Wristband Credential

With your Single-Day Preferred Seating purchase, you’ll receive a wristband valid for that day—your exclusive pass to the Preferred Seating area. Be sure to keep it safe! The wristband features a slide-lock mechanism, so we recommend waiting until the festival begins to put it on for the best fit and comfort.

Dedicated VIP Bars with Beer, Wine, and Spirits

In Preferred Seating, you’ll have access to the Premium Experience bar, serving beer, wine, and spirits—all just steps away from your seat, so you can sip and enjoy the music without missing a beat!

Exclusive Climate-Controlled Restrooms

Enjoy the luxury of private, air-conditioned restrooms with running water, just steps away from the music! No long walk, no hassle—just cool, clean comfort so you can stay refreshed and ready to groove all day long.

SHIPPING

All orders placed on or before May 4, 2025, will have the option to be shipped or picked up from the City of Jacksonville Office of Sports & Entertainment. Orders placed on or after May 5, 2025, must be picked up from the City of Jacksonville Office of Sports & Entertainment or the festival.

Instructions regarding availability of package pick-up will be sent to the email on file once the order is ready. Please do not visit the Office of Sports & Entertainment office prior to receiving confirmation that your order is ready.

FAQ’s for Premium Experience Packages:

What is the difference between the VIP Experience and the Preferred Seating?

While both options are great, the VIP experience includes enhancements above and beyond the preferred seating experience. Check out the information above on the two experience options to choose the one that fits your style best!

What is the refund policy?

ALL SALES ARE FINAL, there are no refunds or exchanges permitted. The festival is a rain or shine event. In the event the entire event is canceled, refund information will be sent to attendees. All festival performers are subject to change or cancellation at any time without warning. If changes or cancellations occur with performers, refunds will not be issued.

Why can’t I ship multiple Premium Experience packages to multiple addresses?

For security purposes, we have transitioned to shipping all tickets to one address submitted during your purchase. This will prevent orders from being separated in the mail and arriving at different times. If you would like to ship to multiple addresses, please order tickets separately.

I thought the festival was free?

It is and no ticket or purchase is required! These options are available for those who want a bit of an upgrade.

Are children free?

Premium Experience areas are open to all ages, but everyone of all ages MUST HAVE a pre-purchased wristband to enter. There are no discounts for minors.

Can I change which day I purchased my single-day pass for?

Unfortunately, we will not be able to change or transfer your purchase to a different day.

I can no longer attend the Jacksonville Jazz Festival, how do I resale or transfer my premium experience packages?

The City of Jacksonville does not facilitate the reselling of any Premium Experience packages for the Jacksonville Jazz Festival. Once tickets are purchased, it is the responsibility of the seller and the buyer to facilitate the transfer of Premium Experience packages.

I only purchased a Premium Experience Package to see a specific performer. Can I have a refund if they cancel?

All festival performers are subject to change or cancelation at any time without notice. No refund will be issued if a festival performer is changed or canceled.

I still have more questions, can you help?!

If you have any questions regarding the 2025 Jacksonville Jazz Festival premium experiences, please email us at JaxJazzFest@coj.net.

Important Information on Package Pickup:

VIP Pickup at Ed Ball:
Address: 214 N. Hogan Street, Jacksonville, FL 32202 – Floor 4

Monday, Sept. 13th – Thursday, Sept. 30th, 9:00 a.m. – 4:00 p.m.
Wednesday, Sept. 29th, 9:00 a.m. – 6:00 p.m.

VIP Pickup at Visit Jax:
Address: 100 N Laura St. #120, Jacksonville, FL 32202

Friday, Oct. 1st, 12:00 p.m. – 8:00 p.m.
Saturday, Oct. 2nd, 12:00 p.m. – 8:00 p.m.
Sunday, Oct. 3rd, 12:00 p.m. – 8:00 p.m.

PREMIUM EXPERIENCE TERMS AND CONDITIONS:

CLICK TO EXPAND TO READ FULL TERMS AND CONDITIONS

ALL PREMIUM EXPERIENCE PACKAGES, INCLUDING VIP AND PREFERRED SEATING SALES ARE FINAL AND ARE NON-REFUNDABLE AND NON-TRANSFERABLE BETWEEN PACKAGE TYPES.

Seating is first come, first available and is not assigned.
Premium Experience areas are open to all ages, but everyone of all ages must have a pre-purchased wristband to enter. There are no discounts for minors.
Premium Experience wristbands (VIP and Preferred Seating) are non-refundable and non-transferrable between package types. Wristbands are the responsibility of the purchaser. The City of Jacksonville and the Jacksonville Jazz Festival are in no way responsible for lost or stolen wristbands.
Smoking and personal coolers are prohibited within all premium experience areas.
Purchaser shall indemnify and save harmless the city and the city’s members, officials, officers, employees, and agents from any and all claims, demands, suits, actions, judgments, and executions for damages of all kinds, losses, costs or expenses of every nature whatsoever caused by the negligent acts or omissions of myself and/or organization at the event or caused by any negligent act or omission of myself and/or organization’s employees or volunteers.
The undersigned further hereby assumes full responsibility for any and all risk of bodily injury, death or property damage while participating in the event.
The purchaser further expressly agrees that this document is intended to be as broad and inclusive as is permitted by Florida law and that if any portion hereof is held invalid, it is agreed that the balance shall, notwithstanding, continue in full legal force and effect.

The purchaser has read and fully understands this release, waiver of liability and indemnification and voluntarily agrees to its terms.